I lost my smartcard

Last updated: 2026-02-25

How to get a new smartcard and get back in your GoGet

Have you misplaced your smartcard? Replacing your smartcard is quick and free.

We have a network of Pick-Up Locations that stock GoGet smartcards, so you can go and pick up a new smartcard and start driving straight away.

Once you have collected your smartcard from one of our Pick-Up Locations make sure you have the GoGet app downloaded. Then activate your smartcard in the Manage your Smartcard section in the app or online.
​

Alternatively you can request a new smartcard to be posted out to you via the Manage your Smartcard section in the app or online.

Here, you can:

  • Deactivate a Smartcard that has been lost or stolen
  • Request a new Smartcard to be sent to you in the post if there is no Pick-Up Point close by (this can take up to ten business days during busy periods)
  • Activate a new Smartcard