I picked up my car, and it’s low on fuel

Last updated: 2026-02-25

What to do when you pick up a car with less than a ¼ tank full

All members should know to fill up once the tank gets below ¼ full, but sometimes, this isn't done.

If you get into a car and it has less than ¼ tank, please:

  1. Take a photo of the fuel gauge before driving off.
  2. Completely fill up the car's petrol tank within the first 10 kilometres of travel. Use the fuel card attached to the car key and ask for a receipt.
  3. After your booking, drop us an email to [email protected] letting us know and attaching the image of the fuel guage and fuel receipt and we'll add a $25 credit to your GoGet account.

If the car is so low on fuel that you won’t make it to a petrol station, please call us on 1300 769 389 so that we can sort out a new vehicle for you ASAP.