What to do when you're unable to access your GoGet car during a booking

Before you call GoGet or book another car, follow these steps:

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1\. Check you're at the correct car

It might be obvious but it happens. Check the number plate against your booking in the App or in your confirmation email or text.

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2\. Do you have the right smartcard?

Each driver has their own smartcard, and the car won’t unlock for others.

If you've tried 1 and 2 but the car still won't open, go to 3.

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3\. Your car might have a flat battery or other issue

If you’re sure you’re using the right smartcard to get into the right car, the vehicle may be unresponsive due to a flat battery or another issue.

• If you’re at the start of your booking, give us a call on 1300 769 389 and the team will be happy to help or just book another car and let us know with the details of which car was unresponsive and which car you've booked instead.
• If your car has become unresponsive during a booking, we can help you!
  Call us on 1300 769 389 and the team will be happy to help.